My experience with Rick was great. No high pressure, just a genuine interest in helping me find a vehicle and a price I could afford. I had been to another dealer in Portland before going to Withnell and I would rather get a root canal than go back to Dick Hanna. Not saying they were anything but professional but they certainly put the pressure on. So if you want to be parboiled go to Hanna, but if you want a relaxed experience give Rick a try. I've already recommended him to people who are considering a new vehicle.

tellulah, 10/28/2010 12:51:44 PM

Bob gave me exceptional service. He has come through with all the dealership promised. The service department was very friendly and accomodating. All of the employees at the dealership were helpful even if they weren't involved in the sale. Finance was one of the best i've experienced.

rajantzi, 8/5/2010 1:13:50 PM

Upfront on everything by etshopper on 09-21-10 (05:07PM)

Taking Internet business seriously, upfront price/fees from the start, easy and prompt communication

My quote request was handled by Crystal Asman. I was looking for a car with particular colors and options. After my confirmation about colors and options I want, she gave me the price for the car, DMV/paperwork fees and copy of car's printout for color/options verification. The biggest surprise was VERY GOOD price  from the start with all discounts already applied. I had questions about the color of the car and she helped me to find additional information about the color (and requested for me a video of the car in this color). I still was unsure about the color, and she gave me additional quote for a car with another color (car was need to be ordered). The price was even lower compare to a quote from another dealership which already had a car in such color/options on the lot.

I wasted my time communicating with several other dealerships. After long negotiation, one dealership quoted me price about $200 lower, but when I asked for confirmation of existence of such car (color/options/VIN) - the deal went south. Another one was playing "car dealers games" just to make me to visit dealership. Etc, etc, etc....

So, I decided to buy the car from Crystal - it just was much easier. She did not make unrealistic promises.

We agreed on the price over e-mail. Unfortunately, Crystal had day off the day I set for buying the car and I could not move it to another day. But it was no problem at all. Crystal referred me to Scott, who helped to handle and finish this transaction for her.  Internet quote price was honored without questions and I was out of  the dealership with the car in about 3 hours (including test-drive). It was easy, convenient and hassle-free. This dealership is pretty far from me, but it was worth of traveling.

Note: If you already know what you want (model, color, options) - Internet is the way to go. Do your "homework" to get an idea what price range you can realistically expect.

If you picky about car's color - visit dealership. Colors have slightly different appearance on real car compare to pictures on Internet and in brochures.

Check important Sale and DMV paperwork by yourself. Dealer handles paperwork, but YOU are responsible for accuracy of submitted information. And, as you know, financing is the separate matter  (sale person has nothing to do with it - your credit score does).

Honest no pressure sale prices - Internet sale dept. rocks by snesar on 07-02-09 (06:06PM)

Honest upfront about everything, customer orientation

I cut thru the chase & called the Internet Sales Manager Crystal Asman. She was very honest right from the beginning, she found the vehicle I was looking for (different dealer), got it at Withnell where I bought it from. No hassle and bargain, bottom line price right from the start. I was offered so good price that I didnt have to bargain at all. Financing process went smooth, the car was ready in the condition as a new one should be.

I'm happy with the experience and will recommend Withnell (specially Crystal) to anyone who knows what they are looking for and want to avoid the whole dealer customer drama. I havnt used service dept., but they seemed very professional.

Buy through the internet manager by jacksonmary on 10-27-08 (02:25PM)

It was fast and easy with no pressure 

I bought my car throug the internet department, the internet manager Crystal Asman helped me, she answered all my questions through the e-mai land gave me a price quote on the first e-mail when I got to the dealership all I had to do is sighn papers and I left with in 30mins of being there, she even offered to deliver my car, this was the best buying experince I have ever had.